From the online inquiry to the customer in the CRM system Act!: With our shop as an example I want to show how you can automatically process e-mails from the shop or the website in Act. Thus you optimzie your workflow.
DIAL|IT connects Act! with your telephone system
Read this article in German.
As you may already know, you are able to extend Act! by a few additions. One of these is the addon DIAL|IT offers timesaving and comfortable communication.
The main functionality is to document calls and conversations with your Act! contacts. For this there are various support options for you as a user. Telephone integration as synthesis of time optimized and customer oriented action: the perfect telephone system for sole proprietors and small businesses as well as mid tier businesses is envisioned.
Using Act! with RingCentral will not work with a softphone as far we are aware of. If you find a TAPI driver that will work with a RingCentral Softphone, let us know so we can post this.