From the online inquiry to the customer in the CRM system Act!: With our shop as an example I want to show how you can automatically process e-mails from the shop or the website in Act. Thus you optimzie your workflow.
What are Act! add ons?
Add ons are programs which offer additional functionalities for the CRM system. CRM developers allow their partners to develop so called add ons, which are additional programs or plugins, for their customers.
DIAL|IT connects Act! with your telephone system
Read this article in German.
As you may already know, you are able to extend Act! by a few additions. One of these is the addon DIAL|IT offers timesaving and comfortable communication.
The main functionality is to document calls and conversations with your Act! contacts. For this there are various support options for you as a user. Telephone integration as synthesis of time optimized and customer oriented action: the perfect telephone system for sole proprietors and small businesses as well as mid tier businesses is envisioned.
You would like to interconnect your Act! and phone devices?
By default Act! can ‘talk’ to any phone device that can communicate via Tapi. Only the integrated Tapi driver shouts: “call this number”. It may or may not work, depending on the Tapi driver. If the the Act! Tapi interface works, then it will only work for outbound calls, inbound calls are ignored.
In the following we have listed different options for your convenience: